Get in Touch With Socioverse
Have questions about your account, wish to report an incident, or want to contribute to our editorial publications? Our distributed team is here to assist.
Departmental Inboxes
General Support & Technical Help
For account issues, connection difficulties, bug reports, and room creation requests.
Trust & Safety Escalations
Urgent reports of harassment, doxxing threats, impersonation, or safety violations.
Editorial Board & Corrections
Fact-checking submissions, editorial suggestions, guide updates, or guest inquiries.
Legal, Privacy & DMCA Agent
Formal copyright notices, GDPR/CCPA data requests, and regulatory compliance.
Send Us a Direct Message
Fill out the form below and our team will route it to the appropriate department.
1. Operational Service Level Agreements (SLAs) & Response Tiers
Unlike automated ticket queues on legacy corporate platforms where inquiries linger unanswered for weeks, Socioverse operates with strict, publicly audited response timelines:
| Department | Primary Email | Target First Response | Resolution Window |
|---|---|---|---|
| Critical Safety & Doxxing Emergencies | emergency@socioverse.me | Under 2 Hours | Immediate Mitigation |
| Trust & Safety Incident Reports | safety@socioverse.me | 6 – 12 Hours | 24 Hours |
| Account & Technical Support | support@socioverse.me | 12 – 24 Hours | 48 Hours |
| Sanction & Moderation Appeals | appeals@socioverse.me | 24 – 48 Hours | 72 Hours |
| Editorial Corrections & Pitches | editorial@socioverse.me | 24 – 48 Hours | 5 Business Days |
| Legal, DMCA & Privacy Requests | legal@socioverse.me | 24 – 48 Hours | Statutory Window (GDPR/CCPA) |
2. Coordinated Vulnerability Disclosure & Bug Bounty Protocol
We deeply appreciate the global cybersecurity research community. If you discover a security vulnerability, edge proxy flaw, or potential data exposure vector within the Socioverse platform:
- Responsible Disclosure Commitment: Report vulnerabilities directly to security@socioverse.me. Provide reproduction steps, proof-of-concept scripts, and affected endpoints. Please allow our security team 30 days to remediate the vulnerability before public disclosure.
- Safe Harbor Guarantee: We pledge not to initiate legal action against security researchers who conduct good-faith testing in compliance with our responsible disclosure guidelines, avoid denial-of-service (DDoS) disruption, and respect user privacy.
- PGP Cryptographic Key: For sensitive disclosures, encrypt your transmission using our primary security key (Fingerprint:
9E4B 71C8 2D3A F056 81B9 4C3E 10A7 925F D823 C417).
3. DMCA Copyright Agent & Intellectual Property Claims
Socioverse respects the intellectual property rights of creators worldwide. Pursuant to the Digital Millennium Copyright Act (17 U.S.C. § 512(c)), notifications of claimed copyright infringement must be submitted in writing to our designated agent:
Designated DMCA Copyright Agent: Socioverse Legal Compliance
Email: dmca@socioverse.me
Subject Line: “DMCA Notice of Copyright Infringement”
Your notice must include: (1) A physical or electronic signature of the copyright owner; (2) Identification of the copyrighted work claimed to have been infringed; (3) Identification of the infringing material with sufficient room URL or timestamp information; (4) Your contact details (name, address, email); (5) A statement that you have a good-faith belief that use of the material is not authorized; and (6) A statement under penalty of perjury that the information in the notification is accurate.
4. Press, Media Inquiries & Brand Assets
Journalists, podcasters, and technology analysts covering real-time communication protocols, digital sociolinguistics, or open-web standards are invited to reach out to our media desk at press@socioverse.me.
Our press kit includes high-resolution SVG and PNG vector logos, brand color specifications, executive headshots, and an executive briefing on the evolution of digital Third Places. Interview requests with our systems architecture or trust & safety leads are scheduled within 24 business hours.
5. Physical Operating Jurisdiction & Corporate Information
Global Headquarters & Registration
Socioverse Network LLC
Incorporation Jurisdiction: State of Delaware, United States
Business Inquiries: contact@socioverse.me
DUNS Registered • Non-Resident Digital Platform
European Union Compliance Office
Socioverse Europe Representative
Frankfurt am Main, Hesse, Germany
GDPR Article 27 Representative: privacy@socioverse.me
Data Protection Inquiries & Privacy Desk